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Our experts are here to assist you.
Q

A/S신청은 어떻게 하면 되나요?

A

01 전화 : 02-3408-1746
02 팩스 : 02-499-0624 로 A/S신청서 발송
- A/S 신청 팩스 양식은 자료실에서 다운로드 하실 수 있습니다.
03 홈페이지 : A/S 신청 메뉴를 통해 접수

Q

A/S 문의 가능시간은 언제인가요?

A

월요일~금요일까지 (8시~17시)이며, 점심시간 12시~1시 입니다.
주말 및 공휴일은 휴무 입니다.

Q

A/S 가능 기간은 어떻게 되나요?

A

품목에 따라 A/S 가능 여부는 차이가 있으므로 대표번호 02-3408-1746으로 문의 주시기 바랍니다.
단, 고객의 부주의로 인하여 파손, 손상된 제품은 무상 A/S 가능 기간에 관계없이 부품비 등이 청구 될 수 있습니다.

1

Once we receive your service request, we will contact you via email or phone.

Charges for services are based on our company's service handling standards.

In case a product under warranty fails during normal use, we will provide free service.

In cases where the product failure is due to customer error or natural disasters, a fee-based repairs
(including call-out fees, technician fees, and inspection fees) will be required.

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Privacy Policy
Personal information items to be collected

- Our company collects the following personal information for membership registration, consultations, service applications, etc.

- Personal information items to be collected by the Company are as follows: Name, Telephone Number, Address, Mobile Number, Email Address

- The Company collects the information of users in a way of the followings: Website (AS Requests, Q&A, )


Use of collected information

- The Company uses the collected information of users for the following purposes.

- Member management and identification, handling of complaint, delivery of notices, etc.

- Others: After-Sale Service Requests


Period of retention and use of personal information

In principle, the Company destructs personal information of users without delay when the purpose of its collection and use has been achieved.

Provided that, if it is required to retain the information by relevant laws and regulations, the Company will retain member information for certain period asdesignated by relevant laws and regulations.



- The information to be retained as required by relevant laws and regulations are as follows: Name, Telephone Number, Address, Mobile Number, Email Address

- Grounds for Retention: THE ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.

- Retention Period: Three years

- Records related to resolution of consumer complaints or disputes: Three years. (THE ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.)